REFUNDS & RETURNS
Please get in touch with us if you’re not happy with your purchase.
If an item is received damaged then please report any damages to us immediately.
If you wish to return any item of furniture then please let us know within 14 days. Returns must be received within 28 days of purchase. The item should be returned to us in original, unused condition in order to receive a full refund. Shipping is non-refundable. Return costs are the responsibility of the buyer and a fully insured furniture courier should be used.
Should an item be returned with damage not disclosed to us prior, or, it having been used then we reserve the right to refuse a refund.
Furniture to Go items are sold as seen, with the exception of online orders.
Customised, or bespoke made-to-order (commissioned) items are non-refundable.
Consultation fees are non-refundable. Should you commission UpTown Junk, Poole following a consultation then the consultation fee will be offset against your final invoice.
Deposits are non-refundable, unless UTJ is unable to source a piece in the agreed timescale (Source, Design and Refine Service).
Deposits are non-refundable if the customer cancels the order once the agreed piece has been purchased by UTJ (Source, Design and Refine Service).
Deposits for work to commission customer-own pieces are non-refundable (Design and Refine Service).
Gift Cards are non-refundable.
Workshop Tutorials – If you need to cancel a workshop booking then we do require 10 days notice prior to the course start date. In this case we can transfer your booking to an alternative date or offer a full refund (not applicable to gift cards). If less than 10 days notice then we are unable to offer a refund but we would be happy to book you onto an alternative date. In the unlikely event the workshop is cancelled then you will be offered a refund or an alternative date.
Workshop Tutorials require the Health & Safety form, which will be sent to you upon booking, to be completed and returned prior to the course start.